Terms and Conditions for cancellations and refunds:

1. Charges paid by customers are final and non-refundable, unless otherwise determined by us (Work Done Auto). 
2. Parts are always nonrefundable, per our vendor’s policy.
3. Work Done Auto reserves the right to deny the customer future booking requests in the following situations:
   1. Customer cancels service less than 24 hours before service appointment on 2 or more occasions.
   2. Customer not present or refusing to provide mechanic access to the vehicle at the time of service appointment. This would constitute a no-show.
   3. 14 days after payment date, customer consistently refuses to provide availability, making it impossible to schedule a technician.
4. If you want more information regarding cancellations and our refund policy, please contact us. 

After you have received Vehicle Services obtained through your use of the Service, we will facilitate your payment of the applicable Charges on behalf of the Technician, as such Technician’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Technician. Charges paid by you are final and non-refundable, unless otherwise determined by us.

Termination by Work Done Auto

We may terminate this Agreement or terminate or suspend your Account immediately at any time for any reason or for no reason upon notice to you. If we terminate or suspend your Account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your Account, we reserve the right to pursue any available legal action. When terminating your Account, we may delete the Account and any information in it. You have no ownership rights to your Account.

Termination by You

You may terminate this Agreement by completely and permanently ceasing to use the Services (provided that there are no outstanding Services ordered under your Account). If you attempt to terminate this Agreement while there are still outstanding Services ordered under your Account, this Agreement shall not terminate until such Services have been performed or otherwise canceled as permitted by this Agreement.

Cancellation of Jobs by Technicians

When a Technician cancels a scheduled Job, we generally notify you and make your Service request available for another Technician. However, we cannot guarantee that a canceled Job will be selected by another Technician and rescheduled or that the Job Request will be completed. Technicians reserve the right to refuse a Job Request. You hereby agree to hold us harmless from any liability that may result from the cancellation of a Job or refusal of a Technician to complete a Job.

There may be instances where, after a Technician has arrived at your location, the Technician finds that he or she is not able to successfully complete the Job, for reasons including, without limitation, that the Technician does not have access or permission to work on your vehicle at the location you provided, that the location is not fit for automotive services (e.g., hill or uneven surface), or that the information you provided with respect to your vehicle is inaccurate or incomplete. In such instances, your service may be cancelled without a refund.